(RMP) use of Service provided by Singularity Healthcare IT Systems
Pvt Ltd (EClinic) through its website and app.
RMPs (You or Your) by registering in our website or app by opening an account or use or access our
website or app form a legally binding agreement between RMP (“We”) and EClinic. These RMP Terms are
in addition to and shall be read along with Terms of
services . (Referred to as “Other Terms” and collectively including RMP Terms “AGREEMENT”).
- RIGHTS OF RMP
You shall use and avail services of website or app for the
purposes mentioned in the Terms of Agreement. These rights to use and avail service of
website or app are limited, non-exclusive, personal and non-transferable.
You hereby agree that you will use
the website or app for following purposes:
- You will not allow any person or entity to use website or app
through your registered account.
- All the agreed service you have undertaken to provide to
EClinic and its Users will be discharged by you personally.
- You will not use your access to website or app to modify the
content of website or app, or advertise any entity you are associated or any other
- copy, reverse engineer, decompile or disassemble the System
or the Website, in whole or in part, or otherwise attempt to discover the source code to
the software used in the System.
RMPs Access and Use of Website & App
RMPs access and use of Website & App shall be subject to
verification of Your identity, credential or qualification undertaken by us.
At the time of registration, you shall submit with us necessary
soft copy and hard copy of your photo id, medical registration details (Medical Council of
India or State Medical Council), Degree certificate and specialisation certificate
or any other information to prove you are legally authorised Health Care Practitioner.
We do minimal verification of your credential at the time of
registration. Any time if we find you credential are unworthy , we will terminate your
access to our website and app.
ARRAGEMENT BETWEEN RMPs & EClinic
- RMP may be appointed as Retainer. You shall answer the query
of Users and provide any other service as determined between RMP and EClinic any time
during the fixed period. RMP appointed as retainers are paid fixed amount of fee
and do not have share in the fees paid by the User.
- RMP may be appointed as Base Retainer. RMP are paid fixed
amount of fees for certain number of case. After certain number of cases they are
eligible for share in fees paid by Users.
- RMP may be hired purely on fees sharing basis. Fees share of
RMP will be determined by number queries attended by RMP.
- DUTY AND OBLIGATION OF RMP
By using and availing of service of EClinic owned Website and App,
You hereby agree that:
- You will use our website and app in compliance with all
- You will adhere to MCIs Code of Medical Ethics or any other
Code of Conduct given by Your Council.
- You will not or permit any other person to use Website and
App for any unlawful and fraudulent purpose.
You herby agree that You shall not use the Website or App to:
- Advertise any entity, goods or service.
- Solicit user for private consultation without the knowledge
- Shall not claim specialist, unless you have qualification in
that particular branch.
- Give any positive assertion or representation regarding the
risk-free nature of communicating over online media.
- Give treatment or advise at the time of emergency.
- False or unauthorised qualification shall not be published in
profile. If any of your qualification or registration is revoked or expires, you shall
update the same in our profile.
RMPs Use Of User Information
You agree and acknowledge during your course of your use of our
website and app, You are in possession of Users Personal and Health Information
You herby agree that you shall use the Users Information in following manner:
- Maintain the records of all the Users of EClinic
- Treat patient information has confidential and take all
measure to maintain the confidentiality as per the applicable law
- Use user information in compliance with all the applicable
law and not limited to Code of Medical Ethics and Information Technology Act, 2000 and
The Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Data or Information) Rules, 2011.
- Use User information in compliance with EClinic Privacy
LIMITATION OF LIABILITY
EClinic is not liable for any liability arising out of
Doctor–Patient relationship or any interaction between RMPs and Users. In no event EClinic
shall be liable for any and all matters relating to this agreement for any aggregate amount
in excess of Rs 5000 (Rupees Five thousand Only).
Liability and Responsibility for Medical Advice Provided: As a medical practitioner
opting to see patients through the EClinic Platform, you agree that you own all
responsibility for any medical advice provided to any patients contacting you through
the platform. You will be solely responsible for any failure of treatment advise given
or any adverse effects to the patient.
Licensing and legal: As a registered practitioner on EClinic, you agree that you own
full responsibility for obtaining any and all required state, central and any other
required licensing, certifications and that you will fully abide by the law of the land
in all respects while practicing on the platform. You agree that you will be practicing
within the provided guidelines from any and all professional bodies, associations,
councils, regulatory bodies etc which have any jurisdictional or regulatory authority
over the practice of medicine in the country.
Clinical protocols and best practices: You agree that you will own the responsibility
for knowing and practicing within the framework of any clinical protocols (diagnosis,
treatment etc) that are generally agreed as the Standard of Care (SOC) by the experts in
the field. You agree that you shall not falsely represent yourself as an expert in any
field of medicine where you have not been certified and/or licensed and that you will
own full responsibility for keeping yourself up to date with all the required continuing
medical education certifications and any required knowledge you need to continue
practicing as a healthcare practitioner and to provide the generally accepted standards
Technology Failures: While practicing on the platform, you may experience any technology
issues that may prevent you from being able to have a clear session with the patient.
For example, this may include (but not limited to) any data errors (incomplete data
submission on reports attached, incomplete descriptions etc) or any communication errors
(unclear phone call or bad quality video call). In such cases you are advised to not
proceed with your diagnosis and/or treatment of the patient and inform the patient
accordingly and notify our technical support team. If you choose to nevertheless proceed
with your consultation and advise, you are taking complete responsibility for the same
and agree that you shall not hold the platform/the company (EClinic 24/7) responsible
for any issues that consequently arise with the consultation, health advise or treatment
EClinic use: If you are using the platform for managing your own practice at your
clinic(s) and with your patients, you agree that the platform is only being used as a
technology enabler and has no role to play and therefore any responsibility for the
medical advice provided or treatment outcomes. EClinic does not make any warranties or
representations regarding the availability or the quality of the platform and you agree
that your use of the platform is at your own risk and your own responsibility.
User agrees to indemnify and hold harmless EClinic, its
affiliates, officers, directors, employees, consultants, licensors, agents, and
representatives from any and all third party claims, losses, liabilities, legal costs,
and damages arising from his/her/its access to or use of Website, violation of this
Agreement, or the infringement by any other User of his/her/its account, of any intellectual
property or other right of any person or entity.
We may amend, modify or terminate Agreement and Service provided
through Website or App any time. You shall keep yourself update with all the amendment,
modification and termination, by reviewing the Website frequently. You shall not
hold us liable for any prior notice of the same.
We may amend, modify or terminate Agreement or our service for following purposes:
- Comply with law, orders of court or any applicable
- Correct, modify, amend, enhance, improve and make any other
changes to the website or app.
We may suspend or terminate your access to website or app for following purpose:
- Comply with law, orders of court or any applicable
- Your use of our website or app is not in compliance with
Disclaimer and Exclusion of Warranties
DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE WEBSITE
WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
You agree and understand your availment of service through Website
or App and interaction with user depend on Internet and Software, We disclaim all the
liability arising from any damage, error, delay, security or data compromise in
course of internet transmission or software malfunction.
We do not warrant that your use of our website or app will be in
compliance with Law of the Land.