Privacy Policy



Your privacy is very important to us. We understand that protecting your personal data is important. In this regard, we comply with the provisions of the Information Technology Act. All your personal data is stored on our secure servers. This page explains how medical information about you is used and disclosed.

What Information do we collect?

The data that we collect can be typically classified into “Personal information” and “Anonymous”. Personal information is information which can be traced back to a particular user. This can include your name, e-mail addresses or phone number. We collect personal information when you register or use our services. If we do share this type of data, the receiving party is bound by strict Non-disclosure agreements. Anonymous information is information which cannot be traced back to any particular user. This is collected using cookies, the app, and other means. This information is typically used to improve your experience while using our products and services. We may also use third party advertisers to show you relevant advertisements; you can view their privacy policies at their respective websites. We cannot be held responsible for what the third party advertisers do with your data.

What rights do you have over your data?

You have the following rights over your data.

Request an electronic copy of your profile

You can ask us to send you an electronic copy of the data that we have on you. We will provide you a summary of the information we have, within 30 days of receiving the request. You may be charged a reasonable fee for the same.

Ask us to correct information

If you think that your data is incorrect or incomplete, you may send us an email to correct the information.

We will comply with all reasonable requests and will notify you in case we do decide to say “no”.

How do we use your data?

We use your data for consultation, to better our services, to bill & contact you, research purposes and to comply with legal provisions. We may also use/share anonymized and/or aggregate level data for research purposes and/or business reasons with our partners. We may also share personally identifiable information to our partners in the course of providing services to you. As an example, if you choose to utilize our doorstep delivery services for pharmaceutical delivery, your name, phone number, location and your prescription data has to necessarily be shared with our pharma services provider partner to provide the requested service to you. In such instances, the partners will be bound by strict non-disclosure agreements for the data and will be under agreements that restrict their use of such data only for the intended service being provided to you.

If you have any doubts or queries, you can feel free to send us an email at support@eclinic247.com.

Disclaimer: While we have taken utmost care to ensure your data security and integrity, the field of data sciences is forever evolving. Keeping that in mind, we cannot be held responsible for any compromise of data. However, you will be notified of any data breaches that we become aware of.